Every wig needs a little preparation after arrival. International shipping can compress the hair, so it may look flatter or less shaped than the styled product photos when first removed from the package. This is normal and does not mean you received the wrong style.
Gently shake the wig, arrange the hair with your fingers, and allow it to settle. Bangs, curls, the part, and overall volume usually need light shaping before first wear. Care varies by material, so do not apply heat or styling products unless the product details confirm they are suitable.
The color, length, cut, and overall curl pattern should still match the product ordered. If they do not, contact us before cutting or altering the wig and include clear photos. We will help make it right.